What is Our Brand Identity?
The Walmart brand identity is like a great pair of jeans: a perfect fit, comfortable for our customers, associates and suppliers. It projects a relaxed and friendly image. We love wearing it every day. And it’s very, very strong.
We convey our brand identity through every form of communication and experience. Through the products we sell, how we look, how we act, and what we say. Everything we do has a direct impact on how the world perceives us. It’s crucial that the experience our customers have with our brand be the best possible, from our promise to deliver on low prices, to the quality of the products we sell, from the cleanliness and design of ourstores, to the smiles and helpfulness of our associates.
Brands are built over time. And over time, we’ll measure our brand’s success by the alignment of the communications and experiences people have with our brand.